We, as humans, have a tendency to think that we have to be the highest value of all, or the most important thing, or that we have the most knowledge, or that we have the most experience to be in the best position to do something. To be more specific, we have a tendency to think or be so busy that we can’t stop and think about what we should be doing.
This sort of thinking is called service model thinking because it’s the basis for most human behavior. It’s the underlying reason why we think we need to multitask to be successful, why we think we need to be the most knowledgeable or the most experienced, etc. For example: we never really get to the top of the food chain on Wikipedia, because we have a service model that prevents us from actually doing that.
In a service model, the service provider is the entity that provides the service. In our example of Wikipedia, that service is the work we do. If you don’t have employees you are not the service provider, you are the service user. So when you go to Wikipedia, you are not Wikipedia, you are you.
This is why it’s so important to have people who are knowledgeable and experienced in your job. If you’re a carpenter, you are a service provider. If you’re a dentist, you are a service user. If you’re a teacher, you are a service provider. If you are a software developer, you are a service user.
It sounds like you’re talking about the service model and the work we do. We’re building a database and a website, and to do that we need a lot of staff.
The service model is what allows us to do a lot of things that most people do anyway, like build a database and a website, but we do it because it is done with a lot of effort and a lot of care. That means it isn’t just a “nice to have” thing that you might do. It means that you are going to need to use some of your own expertise in order to do it right.
We are not using any of our own expertise. We want people to know how we do things. We want to be able to do things that are easy and doable. If you want to have something that is easy to do you need to use some of your own expertise. If you want to build something that can do something fun you need to know how to do it.
This is why it is so important to look at service models and not just the technical stuff. Look at the last 10 years of the internet. That was a great time for companies to provide the web for all of us.
The internet was not a time for just everyone to be all in on tech. It was a time for everyone to be just a bit more specialized. A web site that had just one or two things for customers to do will never be successful. The web is all about taking the guesswork out of how to make something work.
It’s also why it is important to look at an application’s service model. It’s not about just how a company can do something better. It’s about doing something better. It is not about making the company better. It’s about doing something better.